Clear terms.
Plain language.

Privacy Policy

This policy explains what information we use to arrange parcel pickup, provide delivery updates, maintain service records, and offer customer support.

Information we handle

We may collect booking references, contact and delivery details, age or eligibility confirmations, support conversations, payment records, device information, and basic usage analytics. We limit collection to information reasonably needed to coordinate, secure, and improve the requested courier service.

Cookies and analytics

Our site may use essential cookies for security and session continuity, plus limited analytics that help us understand page performance. Where consent is legally required, optional cookies should remain disabled until permission is provided.

Security and confidentiality

Data transmitted through the website is protected using standard encrypted HTTPS/TLS connections. We use access controls and operational safeguards designed to reduce unauthorized disclosure. No online system can promise absolute security, so users should protect their own credentials and report suspicious activity promptly.

Sharing and retention

We do not sell personal information. Data may be shared with service providers or relevant partner platforms only when necessary to deliver requested services, prevent misuse, comply with law, or resolve a support matter. We retain records only as long as reasonably required for service, security, dispute, and legal purposes.

Your choices

Customers may contact the Support Desk to request correction or deletion of eligible personal data, subject to reasonable confirmation and any recordkeeping obligations. Disabling cookies may affect some site functions.

Terms of Service

By booking a Reddy Express courier service, you agree to these conditions and any delivery- or offer-specific terms shown when the request is confirmed.

Service description

Reddy Express Delivery provides parcel-pickup scheduling, courier coordination, shipment-status information, payment receipts, and customer support for eligible regional services.

Eligibility and acceptable use

Customers must be at least 18 years old, provide accurate pickup and delivery information, comply with applicable laws, and use the courier service only for lawful purposes. Fraud, false booking details, automated abuse, prohibited parcels, or interference with another delivery is prohibited.

Promotional discounts

Any first-order promotion is a limited discount on an eligible courier service fee. It is not legal tender, a cash payment, a deposit, a security, or an investment. Availability, expiry, and use depend on the promotion and regional service terms.

Booking updates

Confirmed pickup and delivery records are treated as final unless our team finds a technical or administrative error. Reddy Express may pause or cancel a request linked to fraud, duplication, a reversed charge, prohibited goods, or misuse.

Availability and changes

Partner features and promotions can change or end. We aim to provide reliable access but do not guarantee uninterrupted availability. Material changes to these terms should be communicated through the site or official support channels.

Refund & Dispute Guidelines

These guidelines describe the review process for courier charges, failed pickup requests, delayed services, and disputed payment records.

Requesting a review

Contact the official Support Desk with your booking identifier, transaction or request date, the affected parcel service, and a clear description of the issue. Do not include passwords or one-time codes. An assigned operator may request supporting records needed to verify the claim.

Technical and duplicate errors

Verified duplicate charges, failed pickup requests, or incorrect service fees caused by a system or operator error may be corrected, reprocessed, or refunded as appropriate. Review time depends on the payment channel, courier involvement, and complexity of the record.

Completed services and discounts

Completed courier services are generally non-refundable once the parcel has been delivered, except where applicable consumer law requires otherwise. Promotional discounts cannot be exchanged for cash. This does not remove non-waivable consumer rights under applicable local law.

Resolution

The assigned operator will share the result through an official support channel. If a courier or service partner controls the disputed booking, Reddy Express may assist with review while that partner's published conditions may also apply.